Is this cool or what? We don't just show you the location of your seat on a chart. We show you what the view is like from your seat!

Hexa solution pays for itself in the first year by reducing hours and mistakes

The Hartford Civic Center of Hartford, Connecticut, hosts hundreds of events every year, from sports to concerts to corporate gatherings. It uses its Web site to sell the venue and streamline service to guests.
  • Event calendars show Web visitors what's coming up
  • Seating charts show ticket buyers where they'll be
  • Skybox menus streamline the party planning
  • Virtual tours show prospective visitors around
ROI from F&B

Hartford Civic Center is getting the most obvious return on investment from a Web application used by its food and beverage department .

In the course of catering appetizers, snacks, meals, desserts and beverages to 40 skyboxes, the catering staff had lots of room for error and confusion. Faxing menus to attendees was a nightmare. As items ran out they would have to fax again, explaining how the menu changed. Customers would make mistakes, ordering 12 dozen items when all they wanted was 12.

It was very time consuming and wasteful.

Now, using Hexa's simple, Web-based ordering system, guests log in their suite and event information to see the menu available for that night. The screen notifies visitors of changes, and makes sure they fill it out correctly complete their order.

The system tallies all the items and sends the order to the kitchen.

Managers love doing it this way because they don't have to tally sheets of paper and decode cryptic notes.

In the end, the food service manager visits customers and builds relationships instead of fighting fires.

Little things are big with us

Hexa pays attention to details that improve functionality. For example, Web visitors can view the Hartford Civic Center calendar of events as a list (which organizes events by parameters the visitor chooses, such as concerts or basketball games), or in a familiar calendar format (which shows Fridays and Saturdays more clearly than a list does.)

Clicking on an event brings up all the important information a visitor could want -- times, prices, event descriptions and much more. Links to Ticketmaster make purchases easy.

And Hexa's solution not only presents a seating chart that displays where seats are, but also shows - and this is so cool - what the view is like from that part of the arena.

Hartford Civic Center relies on Hexa Interactive
  1. Hexa Interactive also implemented a Web recruiting and applicant tracking solution for Hartford Civic Center. It's ideal for the Center's high-volume hiring needs.
  2. We gave Hartford Civic Center the ability to control what's on the What's New section of their site.
  3. We did their IPIX virtual tours.
  4. And because you never know which events will most interest a site visitor, Hexa designed a scrolling display that shows the top four coming events. It runs on the home and secondary Web pages.
Control. Convenience. Class. It's what Hartford Civic Center expects from Hexa. How about you?

To learn more, e-mail Mike Bednaz or call (603) 934-9100, extension 203.